PoppApp Terms of Use

Last updated: 28 August 2026 Version: 1.0 Applies to: the PoppApp mobile application for iOS and Android (bundle identifier com.poppapp.app)

This is a translation. The Italian version is the authoritative text.

This document is the End User Licence Agreement (EULA) between you and the app's provider. By downloading, installing or using PoppApp you accept it in full. If you do not accept it, do not use the app and uninstall it.

⚠️ MEDICAL DISCLAIMER — READ THIS FIRST

POPPAPP IS NOT A MEDICAL DEVICE AND DOES NOT PROVIDE MEDICAL ADVICE.

It is a note-taking tool: it records what you type and shows it back to you, organised. Nothing more.

DO NOT USE POPPAPP TO DIAGNOSE, TREAT, CURE OR PREVENT ANY MEDICAL CONDITION. Do not use it as your only reference for deciding whether, when or how much medication to give your child. What it displays is in no way a substitute for the judgement of a paediatrician, midwife, lactation consultant or any other healthcare professional.

The growth percentile curves reproduce World Health Organization standards and are purely informational. A measurement outside the curve is not a diagnosis, and a measurement inside the curve does not rule out a problem. Only a doctor can interpret a child's growth.

The "How it's going" insights and every other indication the app generates are statistical observations on the data you entered. They are not medical opinions and can be wrong, particularly where your records are incomplete.

Medication reminders may not arrive. They depend on the phone's operating system, which may delay or suppress them because of battery saving, do-not-disturb mode, revoked permissions, the phone being switched off or the battery being flat. Do not rely on PoppApp reminders for critical doses. Use a dedicated alarm or a second check.

IF YOU ARE WORRIED ABOUT YOUR CHILD'S HEALTH, CALL A DOCTOR OR YOUR EMERGENCY NUMBER. DO NOT CONSULT THIS APP.

1. Who provides the app

PoppApp is provided by:

Andrea Verdecchia Via Riva di Reno 45, 40122 Bologna (BO) Italy Email: info@ollyzen.com

Below, "we" means the provider and "you" means the user.

2. Who may use PoppApp

You must be at least 18 and able to enter into a binding contract. If you are under 18 you may use the app only with the consent and under the supervision of a person holding parental responsibility, and in no case may you take out a subscription.

You also confirm that you are entitled to enter into the app the data of the minor you record, and that you are not located in a country subject to a US government embargo or listed on any US government list of prohibited or restricted parties.

3. What we grant you

We grant you a personal, limited, non-exclusive, non-transferable and revocable licence to install and use PoppApp on devices you own or control, for personal, non-commercial purposes, subject to the usage rules of Apple's App Store or the Google Play Store.

The app is licensed to you, not sold. All rights not expressly granted remain ours.

You may not

• decompile, disassemble or reverse engineer the app, except to the extent the law does not permit that restriction;
• remove or alter copyright notices, trade marks or proprietary notices;
• rent, lend, resell, sublicense or distribute the app;
• use the app for commercial purposes — for example in a healthcare facility, a nursery or a paid service to third parties — without a written agreement with us;
• circumvent subscription checks or access Premium features without paying for them;
• interfere with our servers, attempt unauthorised access, place abnormal load on the service or automate its use;
• enter unlawful content into the app, or another person's data without being entitled to.

4. Free version and Premium subscription

4.1 The free version

PoppApp is free forever, with no account and no time limit, for recording feeds, nappy changes, medication, reminders, weight and length. It is not an expiring trial: it is the app, and it is yours.

4.2 What Premium adds

The PoppApp Unlimited subscription unlocks cloud backup, multi-device synchronisation, sharing with a second parent and the advanced statistics (30- and 90-day windows, comparison with the previous period, moving average, WHO percentile curves, the complete set of "How it's going" insights).

4.3 Subscription terms

• Term: the subscription is monthly and renews every month.
• Price: the one shown in the app before you buy, which is also the one you will be charged. It varies by country and local taxes, so we do not state a figure here: the price that counts is always the one displayed at the moment you confirm.
• Automatic renewal: the subscription renews automatically at the end of each period unless cancelled.
• Charging: payment is charged to your App Store or Google Play account on confirmation of purchase, and renewal is charged within the 24 hours before the end of the current period.
• Cancellation: you may cancel at any time in your App Store or Google Play account settings, at least 24 hours before the end of the current period. Cancelling within the last 24 hours still triggers the next renewal. Uninstalling the app does not cancel the subscription, and neither does deleting your account: cancellation happens only in the store.
• After cancelling: you keep Premium features until the end of the period already paid for. There is no refund for the unused part.
• Price changes: an increase is notified in advance by the store and requires your consent under the platform's rules; if you do not accept, the subscription does not renew.

4.4 Refunds

The store collects the money, not us. Refund requests therefore go to Apple (reportaproblem.apple.com) or Google, and are decided by them under their own policies. We have no technical ability to issue a refund.

4.5 Right of withdrawal

As a consumer resident in the European Union you generally have fourteen days to withdraw from a distance contract. For digital content supplied immediately, Article 59(o) of the Italian Consumer Code provides that the right of withdrawal is lost where performance has begun with your express agreement and your acknowledgement that you thereby lose the right — which is what happens when you confirm the purchase and Premium features activate at once.

The refund policy of the platform you purchased from still applies, and in many cases it is more generous than the law requires.

4.6 If you lose Premium

If the subscription expires or is cancelled, the app reverts to working locally: you keep recording everything and reading the history held on the device. Data already uploaded to our servers is not deleted and becomes available again if you resubscribe with the same account. You do lose synchronisation, backup and family sharing, and statistics return to the 7-day window.

5. Your account

An account is needed only for Premium features and is created through Sign in with Apple or Sign in with Google. We do not handle passwords: your provider performs the authentication.

You are responsible for the security of your device and of your provider account. Anyone who reaches your unlocked phone reaches your PoppApp data too: consider enabling the biometric lock in the app settings.

You can delete your account in the settings. The operation is irreversible and erases your data from our servers. Export anything you care about first.

6. Family sharing

A family group allows two members at most and is created by sharing a code.

Anyone holding the code can join the group while a slot is free: you alone are responsible for who you give it to and over what channel. We have no way of verifying the identity of whoever joins, nor whether they are entitled to see your child's data.

Both members see and may edit or delete all the group's data. There is no partial sharing and no read-only role. When you join someone else's group, the data on your device is replaced by the group's: the app warns you first, but the choice is yours and the operation cannot be undone.

Disputes between two members of a family group — who deleted what, who is entitled to access — are between you and not with us. We do not arbitrate, we do not restore data deleted by a member, and we do not remove one member at the other's request.

7. Your data and backups

The data is yours. We claim no ownership of it and use it only as described in the privacy policy.

But there are limits you need to know about, because this is where expectations most often break:

• with an active subscription, the copy on our servers is your backup. That is where the complete history lives, and where your data comes back from when you change phone, reinstall the app, or rejoin your family group;
• we offer no restore service for individual records: if a record is deleted, by you or by the other member of the group, we cannot bring it back. Deletion is a deliberate act and we treat it as one;
• to limit storage on the phone, the local history of feeds, changes and doses is pruned automatically after 45 days on the free version and after 90 days on Premium. The complete history remains on the servers, and a subscription is what gives you access to it;
• without a subscription your data lives only on your phone: uninstalling the app deletes it permanently, and we hold no copy because it never reached us.

You may ask us at any time for a copy of everything we hold on our servers, by writing to info@ollyzen.com: we send it within 30 days in a machine-readable format. That file contains health data in plain text, so protect it accordingly once you receive it.

8. Third-party services

PoppApp relies on Firebase and Google Cloud (Google), on RevenueCat for subscription verification, and on Apple's and Google's authentication and payment systems. An outage at any of these can make Premium features temporarily unavailable. We do not control these services and are not answerable for how they perform; their terms apply to your use alongside ours.

9. Intellectual property

The code, graphics, the name "PoppApp", the logo, the text and every other element of the app belong to us or to those who licensed them to us, and are protected by copyright and trade mark law.

The World Health Organization growth standards used for the percentile curves are published by the WHO and remain subject to its terms of use.

10. Availability, changes and discontinuation

The app is updated over time. We may change, add or remove features, including Premium ones, provided we do not empty the subscription you paid for of its substance. If a change substantially reduces what you are paying for, we will tell you in advance and you may cancel.

We may suspend the service for maintenance, for technical reasons or because of a supplier's decision. We guarantee no particular level of availability.

We may discontinue the cloud features entirely: in that case we will give at least 30 days' notice so you can export your data, and we will not renew running subscriptions. The app's local features will keep working.

11. Warranties

The app is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the app is error-free, that it will run without interruption, that its statistical calculations are accurate, or that reminders will be delivered.

If you are a consumer, the rights the law grants you on a mandatory basis are unaffected, in particular the statutory guarantee of conformity for digital content under Articles 135-octies ff. of the Italian Consumer Code. Nothing in this section limits those rights.

12. Limitation of liability

To the extent permitted by law, we are not liable for:

• indirect, incidental, consequential or punitive damages, or loss of profit;
• loss, corruption or failure to recover data, from whatever cause;
• health decisions taken on the basis of what the app displayed;
• a missed, delayed or incorrect dose of medication, however connected to the use or failure of the reminders;
• access to your child's data by someone who joined the family group using a code you shared;
• disclosure of a copy of your data that we sent you on request and that you then shared;
• outages at the third-party suppliers listed in section 8.

Where liability is nonetheless established, its total amount may not exceed the greater of the amount you paid us in the twelve months before the event and fifty euros.

These limits do not apply — and we do not seek to exclude liability — for wilful misconduct or gross negligence, for death or personal injury attributable to us, or for any other liability the law does not permit to be limited. Article 1229 of the Italian Civil Code is expressly referred to.

13. Indemnity

You agree to hold us harmless from third-party claims arising from your use of the app in breach of these terms or of the law, in particular from entering another person's data into the app without being entitled to, or from sharing the family group with someone not entitled to access it.

14. Term and termination

These terms remain in force for as long as you use the app. You may end them at any time by uninstalling it and deleting your account.

We may suspend or revoke your access to Premium features in case of serious breach of these terms, fraudulent use of the subscription, or attempts to compromise the service. Where revocation is not caused by your breach, we will refund the unused part of the subscription.

The sections on intellectual property, warranties, limitation of liability, indemnity and governing law survive termination.

15. Governing law and disputes

These terms are governed by Italian law.

If you are a consumer, the mandatory rules of the EU country where you habitually reside also apply, and a dispute may be brought before the court of the place where you reside or are domiciled, as Article 66-bis of the Italian Consumer Code provides. We impose no contractual forum on you: such a clause would be void.

If you are not a consumer, the courts of Bologna have exclusive jurisdiction.

Before going to court, you are welcome to try to settle the matter by writing to info@ollyzen.com: we answer everyone. Alternatively you may turn to an alternative dispute resolution (ADR) body listed by the Italian Ministry of Enterprise and Made in Italy. (Note: the European Commission's ODR platform ceased operating on 20 July 2025 and should no longer be referenced.)

16. Final clauses

Severability. If a clause is found invalid, the rest remains in force and the invalid clause is replaced by the valid one closest to its purpose.

No waiver. Not enforcing a right on one occasion is not a waiver of it.

Assignment. You may not assign these terms. We may assign them on a transfer of the business, with notice to you; if you are unhappy with the assignment, you may cancel.

Entire agreement. These terms and the privacy policy are the entire agreement between us and supersede any prior understanding.

Language. The Italian version of this document is the authoritative one. In case of divergence with a translation, the Italian prevails.

17. Changes to these terms

We may update these terms. Where a change is substantial we will notify you in the app or by email at least 30 days before it takes effect. Continuing to use the app after that date means accepting it; if you do not accept it, you may cancel your subscription and stop using the app, with a refund of the unused part.

Formal corrections and clarifications that do not alter your rights take effect on publication.

18. Additional terms for the Apple App Store

The following applies if you downloaded PoppApp from the App Store, and prevails over the rest of this document in case of conflict.

1. The parties. This agreement is between you and us only, not with Apple. We, and not Apple, are solely responsible for the app and its content.
2. Scope of licence. The licence is limited to a non-transferable licence to use the app on Apple-branded devices you own or control, as permitted by the Usage Rules in the App Store Terms of Service, including sharing via In-App Purchase and Family Sharing where applicable.
3. Maintenance and support. We alone are responsible for support and maintenance. Apple has no obligation to furnish any maintenance or support services for the app.
4. Warranty. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation and any further claims are our responsibility.
5. Product claims. We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession and use of it, including product liability claims, claims that the app fails to conform to a legal requirement, and claims arising under consumer protection or data protection legislation.
6. Intellectual property rights. In the event of a third-party claim that the app infringes intellectual property rights, we, not Apple, are responsible for the defence, settlement and discharge of that claim.
7. Legal compliance. You represent that you are not located in a country subject to a US government embargo or designated as a terrorist-supporting country, and that you are not listed on any US government list of prohibited or restricted parties.
8. Contact. For questions, complaints or claims relating to the app, write to info@ollyzen.com.
9. Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of this agreement and, upon your acceptance, have the right to enforce it against you.

19. Additional terms for Google Play

If you downloaded PoppApp from Google Play, the Google Play Terms of Service also apply. Purchases and refunds are governed by Google Play's policies, and Google is neither a party to this agreement nor responsible for the app.

20. Contact

Andrea Verdecchia — info@ollyzen.com Via Riva di Reno 45, 40122 Bologna (BO), Italy